Did you know at least 30% of all products ordered online are returned as compared to 8.89% in brick-and-mortar stores. 92% of consumers surveyed said that they will buy again if product return process is easy whereas 79% of consumers want free return shipping. Check out our new infographic for latest E-commerce product return rate statistics and trends.
Infographic by- Invesp Conversion Rate Optimization Company
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Top Reasons why consumers return products
| Reason | %age |
| Received wrong item | 23% |
| Product received looks different | 22% |
| Received damaged product | 20% |
Around 49% of retailers offer free return shipping now whereas 67% of shoppers check the returns page before making a purchase. 62% of shoppers are more likely to shop online if they can return an item in-store. Whereas, 58% of consumers want a hassle-free “no questions asked” return policy, and 47% want an easy-to-print return label.
27% of consumers would purchase an item online that costs more than $1,000 if offered free return shipping as compared to 10% who will purchase it otherwise.
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